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We will refund any returned products bought on this website or any other Not the Norm Ltd website provided:


  •     The product is returned within 30 days (1 month) of the order date and is still in date
  •     The product is undamaged
  •     The labels are not defaced
  •     Any seals are intact
  •     The product has not been used


Any shipping fees we have been subject to as a result of the order will be deducted from the refund. If these have been specifically paid for at the time of ordering, a full refund of the value of the product only can be expected.


Regrettably we are unable to give refunds:


  •     If any seal has been broken or the product has clearly been used
  •     If any seal has been broken, yet the product remains within the container

If you are unsure whether the product is in a refundable state before you send it, please email photos of the product so that we can confirm beforehand, and send with insurance if you wish to make a claim should it become damaged in transit. 

If you are unsure whether you would be due a refund, please email us to check.

Returns address:


Not the Norm Ltd,

PO Box 197,


SA31 9FH,

United Kingdom. 

Please return the order with a copy of your order confirmation email and a contact number or email address for correspondence.

Not the Norm Ltd

Company Reg. No.: 04728383 VAT Reg. No.: GB800114600